Zendesk is a customer experience platform that constantly pushing the limit of customer satisfaction to higher level and is the leader of customer omnichannel solution in the world.

Quesera is proud to be Zendesk partner since 2019 providing wide range of services from license sales to consulting, implementation support, system integration, and application development.

What do my customers want? The savviest executives are asking this question more frequently than ever, and rightly so. Leading companies understand that they are in the customer-experience business, and they understand that how an organization delivers for customers is beginning to be as important as what it delivers.

In order to do just that, you need to pay attention to the complete, end-to-end experience customers have with a company from their perspective. Too many companies focus on individual interaction touchpoints devoted to billing, onboarding, service calls, and the like. In contrast, a customer journey spans a progression of touchpoints and has a clearly defined beginning and end.

Put conversations from messaging  apps, web, or mobile at the center  of your business. The personal touch, familiarity and convenience offered by messaging have made it the preferred form of communication between customers and businesses. Zendesk, together with Zalo, makes it easy to bring engaging messaging experiences into your business. Support teams can see conversations on Zalo (A Vietnam Social Messaging Channels) and build messaging experiences for web and mobile. Zendesk even facilitates conversations that go beyond the normal boundaries of support, so businesses can adapt to changes in technology and customer expectations.

Now, your support team can connect customers on their messaging channel of choice, starting with Zalo,  to tie conversations into an omnichannel agent workspace. Don’t believe it? Connect with us today 

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