Zendesk
Quesera is proud to be Zendesk partner since 2019 providing wide range of services from license sales to consulting, implementation support, system integration, and application development.
WHAT’S NEW ON ZENDESK?
Zendesk AI already speaks customer service
Only Zendesk AI is built on billions of real customer service interactions. It understands customer experience, which
means you unlock the power of personalized support from day one—without any extra work.
means you unlock the power of personalized support from day one—without any extra work.
Lend agents an extra hand
AI tools suggest responses and detect customer intent, empowering agents to offer better service.
Customize to your business
Optimize operations with personalized intent labels and AI-led insights. You’ll offer the right answer.
Say bye to bumbling bots
Zendesk bots solve requests or find the right agent on their own—no manual effort needed.
Zendesk services
at a glance
Quesera is happy to guide you to a better customer experience. As the one and only Zendesk Partner in Vietnam, we provide you with the right processes, tools and set-up in no time to provide your customers with the best possible service.
Efficiency And Optimization
Quesera will identify any areas where you can increase organization or automation. We will teach your managers to use Zendesk for your specific business need.
Zendesk Setup
Recommend improvements based on a thorough review of your specific business needs and our extensive experience and knowledge of Zendesk best practices
Integration
Get more out of Zendesk! Together we build on your Zendesk integration until we have a solution tailored to your company and above all: to your customers.
Training & Maintenance
Want to use Zendesk ‘like a pro’? We give a lot of practical training and are happy to teach you the tricks of the trade. You can get started right away.
Reporting
Custom group or team reporting Escalations reporting Exporting reports for custom SLA or presenting to customers or management
Keep Agents Productive
Efficient workflows begin with the agent. Making sure they have what they need in one place to take care of the customer is mission critical.
Other Zendesk SERVICE
Quesera welcomes Zalo to Zendesk communication support
Switch channels, stay tuned
Put conversations from messaging apps, web, or mobile at the center of your business. The personal touch, familiarity and convenience offered by messaging have made it the preferred form of communication between customers and businesses. Zendesk, together with Zalo, makes it easy to bring engaging messaging experiences into your business.
Create more natural conversations
Zendesk, together with Zalo, makes it easy to bring engaging messaging experiences into your business. Support teams can see conversations on Zalo (A Vietnam Social Messaging Channels) and build messaging experiences for web and mobile. Zendesk even facilitates conversations that go beyond the normal boundaries of support, so businesses can adapt to changes in technology and customer expectations.
Bring every body in
Now, your support team can connect customers on their messaging channel of choice, starting with Zalo, to tie conversations into an omnichannel agent workspace. Don’t believe it? Connect with us today
helpful FAQ
Have more questions about our Zendesk services?
01. Why would i need help setting up zendesk?
Zendesk has a lot of great customizations that make the initial setup somewhat complex if you’re new to Zendesk. We want to make sure that you get the most out of all of its features, so we dive deep into your business’ needs and help you choose a path that will get you the best Zendesk experience possible.
02. How do i know if i’m getting the most out of zendesk?
We can run an Efficiency Audit for you to see if you’re taking advantage of everything Zendesk has to offer.
03. What if i need zendesk for multiple brands?
Zendesk Multibrand is a great solution for you- you can set up multiple brands, link your websites, and manage your data all in one place.
04. What if i just need general zendesk help? can you do a la carte services for me?
Yes, we do a la carte Zendesk services.
05. Why should i work with a zendesk premier implementation partner?
We think you already know the answer to that one… you can make your Zendesk project easy on yourself and your team. Or, you can work with a less-experienced partner and then re-do work later. Worst of all, you could wing it and alienate your customers with a poorly thought-out Zendesk integration.
Hear it from our clients
We take our work seriously and honored to have received positive comments...
